Refunds and Returns

LightBud follows Australian Fair Trading Practices.
You may purchase with the peace of mind knowing that we respect the refund rights of our customers.

What we ask in return is to please be honest and do not try to make false claims as some people have unfortunately tried...

This just makes it harder for those who genuinely have an issue.

So... in short, Refund Rights are respected, but please be an honest and respectful human being in return as we will most likely be out of pocket for most refunds.

Why? Because despite what people may think it is very, very difficult to successfully receive any reimbursement from suppliers - even with video proof, it took over two months to get a supplier refund for two lanterns that actually shipped with no battery inside!

If you believe a product is faulty, then please help us by doing the following:

1. Please describe how your product is being used.
   For instance - stringing Bedside lanterns in trees outside, hanging by their recharge cords in the rain is not a good idea and will damage any unit not specified as weather resistant.
   
   
2. For DOA claims, fill out the email form below within one week of receiving your products.  A quick video or series of photos will help us get reimbursed by our suppliers, but we will do the right thing by you.
   
   
3. For all other product issues, in this day and age of smart phones it would be great of you could take a quick video or series of photos of the product being plugged into a USB outlet.  A computer or tablet USB port is ideal.
   This is more important than it seems as recently we were able to prove to a supplier that their product was faulty beyond any doubt, because the customer made a video.  (This was the "no battery" incident we just mentioned above!)  It did take two months of the supplier dodging responsibility and claiming that the customer could still use it just fine, but we did the right thing and refunded the customer immediately.
   
   
4. For physical damage, photos will be fine.
   No video is necessary for shipping damage claims.